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Use to coach, train and evaluate agent performance Can be used by different functional managers, such as quality assurance managers, sales managers, support managers, compliance managers, etc. Create different types of questions that pertain to each function so that respective managers can evaluate agents based on certain criteria Apply a specific weightage for each question within a call scoring section Evaluate across multiple agents as well evaluate the same agent over a period of time Re-evaluate how an agent has improved after training Identify future training needs TriVium Systems voice recording, quality monitoring, call accounting and call reporting solutions are used by small, medium and large enterprises across the North American marketplace.
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