How to proceed When Your Webinar Technology Fails

Webinar technological innovation - like virtually any technology - isn't very 100% reliable. In the event that your technology falls flat badly, it may be very difficult in order to continue with the webinar. So mainly because much as is possible, prevent this problem by simply double- and triple-checking the technology before beginning. Do the practice sessions, use some sort of reliable headset, ensure you've got a good Internet link, and so in.

It is also prudent to put measures inside place to control the issues that may well arise - intended for example:

If difficulties occur, do a person have someone else upon the webinar who can take over since organiser/presenter?

If you have a guest presenter, have you asked them intended for backup material a person can present on their behalf if they fall out?

Have you ever advised your guest presenter to keep a close look on their chat window, so you can send them emergency messages if necessary?

Do your guest presenters, panellists and also participants have your mobile phone quantity or your PA's number to call in the event that they get caught?

If your pictures fail, do a person have a PDF FORMAT version of your respective glides you can email to participants (or have already e-mailed to participants)?

In the event that your audio declines out, do you have the emergency slide to see participants you're even now on the web seminar?

Some webinar technological innovation like GoToWebinar furthermore permits you to send conversation messages to participants. However , you aren't rely on all of them keeping track of their Talk window, whereas they will certainly see this emergency slide.

When THEIR technologies fails

Even though you test out your technology carefully, you can't anticipate how successful your own participants will be when they connect with the webinar. It is less of a new problem for that web seminar overall, but of course this could be the disaster for the people participants who miss out.

Plainly, you should try out to minimise or even stop the problems, along with such things as this:

Clear instructions before the particular webinar

Reminder nachrichten that help them get ready for the web conferencing

Explaining how typically the technology works with the start from the webinar

Multiple selections for connecting to the webinar (for illustration, phone or Internet)

Nevertheless , this will not eliminate all problems. Actually no matter how hard a person try to mentor them, some individuals won't read the instructions. This is not actually their fault; this could just end up being they're intimidated by the technology anyhow, so they simply do what's easiest to them and hope for the best.

So a person still need to be ready to manage the down sides when they happen - for example of this:

Record the webinar, and make certain participants know of which ahead of period, when they cannot connect whatsoever, from least they know they can check out the recording.

Give all of them a phone amount to call instructions yours or the PA's - when they have trouble connecting to the particular webinar.

Encourage individuals to join typically the webinar at very least 5 minutes ahead of time, in case they actually have trouble.

If their microphone isn't very working, remind them they can sort their question for you (or send that by SMS).

Whatever you decide to do, some participants simply won't become able to get typically the technology right. Thus have some way of giving them value - whether it's through the recording, a transcript, a follow-up phone call up, or whatever is definitely appropriate.

Gihan Perera is the author of "Webinar Smarts", to the wise way with regard to professional speakers, coaches, thought leaders in addition to business owners to provide engaging and successful webinars.

If you want to discover how to reach the planet with mic, display and mouse, visit http://webinarsmarts.com/ for your current copy.