How to proceed When Your Webinar Technology Fails

Webinar technological innovation - like any technology - isn't 100% reliable. In the event that your technology fails badly, it could be extremely tough to be able to continue with the particular webinar. So as check here as you can, avoid this problem by simply double- and triple-checking the technology before you start. Do get more info , use some sort of reliable headset, assure you've got the good Internet relationship, and so upon.

It is also prudent to put measures throughout place to deal with the difficulties that might arise - with regard to example:

If problems occur, do a person have someone else about the webinar who are able to take over since organiser/presenter?

If a person have a guests presenter, have you asked them regarding backup material you can present with them if they drop out?

Perhaps you have told your guest presenter to keep an eye on their discussion window, so an individual can send all of them emergency messages if required?

Do your guests presenters, panellists and also participants have your own mobile phone number or if your PA's number to call in the event that they get caught up?

If your visuals fail, do you have a PDF FILE version of your respective glides you can e-mail to participants (or have already e-mailed to participants)?

In case your audio drops out, do you possess an emergency slide to tell participants you're nevertheless on the web conferencing?

Some webinar technologies like GoToWebinar also allows you to send chat messages to individuals. Yet , you aren't rely on all of them keeping track of their Discussion window, whereas they will will certainly notice this emergency glide.

When THEIR technology fails

Even though you test your technology extensively, you can't foresee how successful your current participants will be when they connect to the webinar. This really is less of a new problem for your web conferencing overall, but of course it could be some sort of disaster for those members who pass up.

Plainly, you should try to minimise or perhaps stop the problems, using such things as this:

Crystal clear instructions before typically the webinar

Reminder nachrichten that help them put together for the webinar

Explaining how typically the technology works from the start with the webinar

Multiple selections for connecting to the particular webinar (for example, phone or Internet)

However , this will not eliminate all troubles. In fact , no matter how hard you try to instructor them, some individuals won't read typically the instructions. This is simply not automatically their fault; it could just end up being they're intimidated by simply the technology anyway, so they simply do what's easiest to them and hope for the best.

So an individual still should be in a position to manage the difficulties when they happen - for illustration:

Record the webinar, and make positive participants know that ahead of time, when they can't connect by any means, with least they recognize they can watch the recording.

Give them a phone quantity to call - yours or your current PA's - in case they have difficulty connecting to the particular webinar.

Encourage individuals to join typically the webinar at very least 5 minutes ahead involving time, in case they actually have problems.

If their microphone basically working, remind these people they can kind their question to you (or send that by SMS).

Whatever you decide to do, some individuals simply won't be in a position to get the particular technology right. So have some way of giving them value - no matter if it's through some sort of recording, a records, an autoresponder phone call up, or whatever is appropriate.

Gihan Perera is the author of "Webinar Smarts", the smart way regarding professional speakers, coaches, thought leaders and business owners to deliver engaging and successful webinars.

If you want to discover how to reach the planet with mic, monitor and mouse, check out http://webinarsmarts.com/ for your copy.